1. Information We Collect

Vision Pro Electric Devices collects information to process your orders and improve your shopping experience:

  • Personal Identifiable Information (PII): Name, email address, phone number, and physical shipping address.

  • Payment Information: Credit/debit card details are processed through secure third-party payment gateways. The website typically does not store your full card details on its own servers.

  • Device Data: IP address, browser type, and operating system (collected automatically via cookies).

2. How We Use Your Information

Your data is used specifically for:

  • Processing and delivering your orders within the UAE.

  • Sending order confirmations and tracking updates.

  • Customer support and responding to inquiries.

  • Marketing communications (only if you have opted in/subscribed to the newsletter).

  • Improving website performance and security.

3. Disclosure to Third Parties

Under UAE law, the website may share your information with:

  • Logistics Partners: To deliver your products (e.g., Aramex, Fetchr, or local couriers).

  • Payment Processors: To securely complete financial transactions.

  • Legal Authorities: If required to comply with UAE law or a court order from UAE authorities.

4. Cookies and Tracking

The website uses “cookies” to remember your preferences (like items in your cart) and to analyze site traffic. You can disable cookies in your browser settings, though it may limit site functionality.

5. Data Security

Vision Pro Electric Devices employs industry-standard security measures (such as SSL encryption) to protect your personal data. However, while they take every precaution, no transmission over the internet is 100% secure.

6. UAE Data Protection Rights

In accordance with UAE’s Personal Data Protection Law, you have the right to:

  • Access: Request a copy of the personal data held about you.

  • Correction: Request that inaccurate information be updated.

  • Deletion: Request that your data be removed from the system (subject to legal retention requirements for tax and accounting).

  • Withdraw Consent: Unsubscribe from marketing emails at any time.

7. Storage and Retention

Personal data is retained only for as long as necessary to fulfill the purposes of purchase and as required by UAE financial and commercial laws (typically 5 years for transaction records).

8. Contact Information

If you have questions regarding your privacy, you can contact their UAE-based support:

  • Address: Shop #3 Al Mahatta Building, Al Qasimia, Sharjah, UAE.

  • Phone: 052 6209495 / 055 1978163