1. Return Eligibility Window

  • Standard Return: Customers typically have a specific window (often 7 to 10 days, though you should check the invoice for the exact date) to initiate a return request after delivery.

  • Condition: Items must be in their original packaging, unused, and in the same condition as received. All tags, manuals, and accessories must be included.

2. Defective or Damaged Items

  • Reporting: If a product arrives damaged or is defective, you must report it to their customer service immediately (usually within 24 to 48 hours of receipt).

  • Proof: You will likely be asked to provide photos or a video of the defect via WhatsApp or email to process the claim.

  • Cost: For defective or incorrect items, the store generally covers the return shipping costs.

3. Non-Returnable Items

Certain items are typically excluded from returns unless they have a manufacturing defect:

  • Items on “Special Offer” or “Clearance Sale.”

  • Software or products where the factory seal has been broken.

  • Personal care or hygiene-related electrical items (if applicable).

4. How to Initiate a Return

Since the website serves the UAE market locally, the process is as follows:

  1. Contact Support: Reach out via their WhatsApp/Phone numbers: +971 52 620 9495 or +971 55 197 8163.

  2. Pickup: They will arrange a courier pickup from your location in the UAE (Dubai, Sharjah, Ajman, etc.).

  3. Inspection: Once the item reaches their facility in Sharjah, it will be inspected for quality and completeness.

5. Refund Process

  • Original Payment Method: Refunds are typically processed back to the original mode of payment (Credit/Debit card).

  • Timeline: For card payments, it can take 10 to 45 days to reflect in your bank account, depending on your bank’s policy.

  • Cash on Delivery (COD): If you paid by cash, the refund may be issued as a store credit or a bank transfer (which may require your IBAN details).

6. Store Location for Physical Returns

If you prefer to visit them or need to verify a return in person, their physical address in the UAE is:

Vision Pro Electric Devices > Shop #3, Al Mahatta Building, Street #19 (Near Al Mahatta Park)

Al Qasimia, Sharjah, UAE

Recommendation: Because this site sells refurbished and high-value electronics (like laptops and monitors), always keep the original invoice and record a “unboxing video” when you first receive the package to ensure a smooth return process if any issues arise.