1. UAE Governing Law

All transactions, disputes, and terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of the website are subject to the exclusive jurisdiction of the UAE courts (typically Dubai or Abu Dhabi, depending on their business license registration).

  1. Eligibility and Account

Age: Users must be at least 18 years old to register an account or make a purchase.

Account Security: You are responsible for maintaining the confidentiality of your account credentials. You must notify the site immediately of any unauthorized use.

Prohibited Entities: In compliance with UAE law, the website will not provide services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries. 

  1. Pricing and Payments

Currency: All prices are displayed and charged in UAE Dirhams (AED) unless stated otherwise.

VAT: Prices are generally inclusive of the 5% Value Added Tax (VAT) as per UAE Federal Tax Authority regulations.

Payment Methods: They accept major credit/debit cards (Visa/Mastercard) and potentially local options like Apple Pay or Tabby/Tamara.

Transaction Confirmation: Once payment is made, a confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

  1. Shipping and Delivery Policy (UAE)

Delivery Areas: They deliver throughout the UAE. Remote areas may incur additional charges or longer delivery times.

Timeframes: Standard delivery within Dubai/Sharjah/Ajman is usually 1–3 business days; other Emirates may take 3–5 days.

Avoidance of Conflict: The website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

  1. Refund and Cancellation Policy

Cancellations: Customers can typically cancel an order within a specific timeframe (e.g., 1–12 hours) before the item is dispatched.

Refunds: Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Damaged Goods: If a product arrives damaged, it must be reported within 24 hours of delivery to qualify for a replacement or refund.

  1. Intellectual Property

All content on the site, including logos, text, graphics, and images, is the property of Vision Pro Electric Devices or its suppliers and is protected by UAE and international copyright laws.

  1. Limitation of Liability

The website is not liable for any indirect, incidental, or consequential damages resulting from the use of their electrical products or the website itself. Electrical devices should be used according to the manufacturer’s safety guidelines.